On the Line offers insights into key planning and management issues including leadership examples, better buyer-supplier processes, program and system success stories, events, and more.
There are 191 columns to date. Here’s 20.
- Customer Experience – Strategic Report Summary
- How the Consulting Business has Changed
- Key Elements of Successful Project Plans
- Net Promoter System® – The CX standard
- Measuring Customer Satisfaction and Loyalty
- Ten Guidelines for Choosing a Supplier
- Customers’ Biggest Problem with Suppliers – Survey Results
- The Impact of Analytics
- The Biggest Challenge Facing Suppliers Today
- The Quest for Creativity
- Tips for Better RFPs
- Creating Effective Buyer-Supplier Partnerships
- Calm in the Face of Chaos
- On the Business of Giving Advice
- Managing Multi-Vendor Implementation Projects
- Developing Effective Road Maps
- Apples, Oranges, and Benchmarks
- Managing Project Managers
- Baselines and Your Credibility Quotient – IQ EQ & CQ
- You Can’t Get There From Here
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