For over 20 years, On the Line offers fresh insights into key planning & management issues including leadership examples, better buyer-supplier processes, program and system implementation success stories, and more.
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“Right on the money…you worded it exquisitely.”
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The following are a few of the 180+ columns to date:
- Net Promoter System® Highlights
- Measuring Customer Loyalty
- Nobody Wins Unless Everybody Wins
- Ten Guidelines for Choosing a Supplier
- Customers’ Biggest Problem with Suppliers
- Suppliers’ Biggest Problem with Customers
- New Industry Options Demand New Skills & Resources
- Successful Supplier-Consultant Relationships
- What Makes a Great Leader?
- Unified Communications & Collaboration Projects
- The Impact of Big Data
- Leadership in Action
- The Biggest Challenge Facing Suppliers Today?
- When the Winds of Changes Shift
- 14 Tips on How to be More Effective
- The Value of Nothing
- Competition & Innovation
- The Quest for Creativity Continues
- Tips for Better RFPs
- Top Five Elements of an Effective Strategic Plan
- Solving Problems & Making Decisions
- Creating Effective Buyer-Supplier Partnerships
- Supplier Executives’ Insights
- Calm in the Face of Chaos
- So You’re the New CIO
- On the Business of Giving Advice
- Calculating the Price of Failure
- Taming the Wireless Beast
- Managing Multi-Vendor Implementation Projects
- Getting Results Without an RFP
- Leadership During Uncertain Times
- Putting Fun Back Into The Industry
- Developing Effective Road Maps
- Apples, Oranges, and Benchmarks
- The Supplier Service Gap
- Getting Credits For Money Owed
- Contact Center Leadership
- Auditing Implementations
- Managing Expectations: It’s Not About the Slogan
- Why are Some Acquisitions So Complex?
- Don’t Blame the Boss!
- We Want to Be Your Partner. Everyone Says It…What Does It Mean?
- Managing Project Managers
- Forecasting Without Numbers
- Baselines and Your Credibility Quotient
- Selling Your Ideas to Executives
- You Can’t Get There From Here
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