On the Line

 

On the Line offers insights into key planning and management issues including leadership examples, better buyer-supplier processes, program and system success stories, events, and more.

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There are 192 columns to date. Here’s a few:

    • Customer Experience – Strategic Report Summary
    • How the Consulting Business has Changed
    • Key Elements of Successful Project Plans
    • Net Promoter System®
    • Measuring Customer Satisfaction and Loyalty
    • Ten Guidelines for Choosing a Supplier
    • Customers’ Biggest Problem with Suppliers – Survey Results
    • The Impact of Analytics
    • The Biggest Challenge Facing Suppliers Today
    • The Quest for Creativity
    • Tips for Better RFPs
    • Creating Effective Buyer-Supplier Partnerships
    • Calm in the Face of Chaos
    • On the Business of Giving Advice
    • Managing Multi-Vendor Implementation Projects
    • Developing Effective Road Maps
    • Apples, Oranges, and Benchmarks
    • Managing Project Managers
    • Baselines and Your Credibility Quotient – IQ  EQ  CQ
    • You Can’t Get There from Here.

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