On the Line


On the Line offers insights into key planning and management issues including leadership examples, better buyer-supplier processes, program and system success stories, events, and more.


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There are 191 columns to date. Here’s 20:

  • Customer Experience – Strategic Report Summary
  • How the Consulting Business has Changed
  • Key Elements of Successful Project Plans
  • Net Promoter System® – The CX standard
  • Measuring Customer Satisfaction and Loyalty
  • Ten Guidelines for Choosing a Supplier
  • Customers’ Biggest Problem with Suppliers – Survey Results
  • The Impact of Analytics
  • The Biggest Challenge Facing Suppliers Today
  • The Quest for Creativity
  • Tips for Better RFPs
  • Creating Effective Buyer-Supplier Partnerships
  • Calm in the Face of Chaos
  • On the Business of Giving Advice
  • Managing Multi-Vendor Implementation Projects
  • Developing Effective Road Maps
  • Apples, Oranges, and Benchmarks
  • Managing Project Managers
  • Baselines and Your Credibility Quotient – IQ  EQ  CQ
  • You Can’t Get There From Here.

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