Articles

I have written many articles offering insights into key planning and management issues, e.g., leadership examples, better buyer-supplier processes, program and system success stories, avoided failures, events.

If you’re interested in a copy of one of the above, send an email listing the issue title, along with your name, title, organization, phone number. And, if you have any questions, call me at 416.845.4511.

There are over 250 to date…here’s a few:

Apples, Oranges, and Benchmarks
Baselines and Your Credibility Quotient
Calm in the Face of Chaos
Choosing a Supplier: Practical Tips Based on Real Life
Creating Effective Buyer-Supplier Partnerships
Customer Experience – Strategic Report Summary
Customers’ Biggest Problem with Suppliers – Survey Results
Developing Effective Road Maps
Forecasting Without Numbers
How the Consulting Business has Changed
Key Elements of Successful Project Plans
Leadership During Uncertain Times
Managing Expectations: It’s Not About the Slogan
Managing Multi-Vendor Implementation Projects
Managing Project Managers
Measuring Customer Satisfaction and Loyalty
Net Promoter System®
New Options Demand New Skills
On the Business of Giving Advice
Ten Guidelines for Choosing a Supplier
The Biggest Challenge Facing Suppliers Today
The Impact of Analytics
The Quest for Creativity
The Supplier Service Gap
Tips for Better RFP Responses [Supplier Proposals]
Tips for Better RFPs

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