On the Line


On the Line offers insights into key planning and management issues including leadership examples, better buyer-supplier processes, program and system success stories, avoided failures, events.


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There are over 200 columns to date. Here’s a few:

      • Customer Experience – Strategic Report Summary
      • How the Consulting Business has Changed
      • Key Elements of Successful Project Plans
      • Net Promoter System®
      • Measuring Customer Satisfaction and Loyalty
      • Ten Guidelines for Choosing a Supplier
      • Customers’ Biggest Problem with Suppliers – Survey Results
      • The Impact of Analytics
      • The Biggest Challenge Facing Suppliers Today
      • The Quest for Creativity
      • Tips for Better RFPs
      • Creating Effective Buyer-Supplier Partnerships
      • Calm in the Face of Chaos
      • On the Business of Giving Advice
      • Managing Multi-Vendor Implementation Projects
      • Developing Effective Road Maps
      • Apples, Oranges, and Benchmarks
      • Managing Project Managers
      • Baselines and Your Credibility Quotient

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