AVAYA, BELL CANADA, BRANTTEL, PANASONIC, TELUS, UNITY
Conference Chair, Panel Moderator &/or Speaker:
ACCA, CITA, CTCA, CTCC, ICCM, ICMI, PMAC, SCTC, STC & more
“We rely on his extensive expertise.”
“Supplier relationships are important to us and the manner in which he conducts his business not only preserves that but actually enhances it.”
“…helped us obtain a favorable agreement for us. His connections in the industry and his experience successfully guided us.”
“We rely on his extensive expertise to assist with operational and strategic planning in this dynamic and changing area.”
“He knows the industry, he adds credibility.”
“His in-depth knowledge assisted us in constructing a meaningful baseline and a concise RFP, resulting in easily understandable proposals, simplified analysis, sound recommendations.”
“…a review from both a technology and business viewpoint, with a summary delivered on time and on budget, addressing the issues we raised.”
“Henry’s knowledge of the subject matter assisted our management team in understanding the importance of the key performance indicators…”
“It gives clients a nice fuzzy feeling when Henry Dortmans is continuously recognized as an authority in the field. It’s not often these days that clients feel they’re getting value for their consulting dollar.”
“Henry serves as chair of our event and we are always impressed with the professionalism, and his commitment to timely and quality work.”
“…[he is] there whenever we need him and quick to respond to our requirements. I appreciate that our interests are always kept first and foremost in importance.”
“…has great depth and knowledge in the industry and provides us with the advice and recommendations we need to make the right decisions.”
“…instrumental in helping us to make the right business decisions. Henry adds value.”
“Excellent on all counts…a retainer to suit our needs, an arrangement that far exceeded our expectations.”
“…always professional, courteous, extremely informative.”
“…presented his findings in a comprehensive, straight to the point format which provided the information our senior executives needed to make a sound decision.”
“Henry has helped the industry and his clients be successful. He is an accomplished individual that has helped many executives make the right decision when it comes to a vision, strategy, and/or decision. He always keep the bottom line in sight. He keeps things focused.”
I emcee events, present briefings, give speeches, moderate panels...on a wide variety of topics.
Clients include end user organizations, service providers, manufacturers, channel partners, associations, event planners, user groups.
For those who need a presenter who enlightens, entertains, and keeps people awake.
” … very knowledgeable, responsive, funny and professional.”
“…a great choice for Locknote Speaker...fun & informative! “
“…the unique ability to make the audience understand clearly the ideas presented.”
“…[the] level of expertise is tremendous and the techniques are very strong; presents material in an interesting and cogent manner.”
“…both knowledgeable and approachable — a good combination!”
“…humorous, captures attention, excellent facilitator, attentive to comments while keeping the agenda moving.”
“…struck a superb blend of impartial wisdom with humor and sincerity.”
“…interesting, very organized, humorous…excellent memory, great pace.”
“This is the first time that I’ve attended a seminar where the speaker has been able to answer all questions. Excellent.”
“…presented a terrific session on not only the many challenges we face today, but valuable information on how to manage them.”
“Fabulous presenter…great clarity, good analogies, great humor…our customers will benefit greatly.”
“… established a common understanding to everyone from the various departments; were now on the same page.”
“Thank you for your passion and patience. You successfully take very complex structures and simplify the concepts for all to apply…you presentation style engages the group.”
“Great to have a Canadian speaker who has contacts with so many businesses here.”
“…depth of experience enables him to deliver a talk in a relaxed and personable manner, drawing upon personal experience to reinforce theoretical concepts!”
“My impression is that he enjoys speaking. I don’t always see that in presenters.”
I have written over 250 articles offering insights into key planning and management issues, e.g., leadership examples, better buyer-supplier processes, program and system success stories, avoided failures, events.
Here's a few:
Apples, Oranges, and Benchmarks
Baselines and Your Credibility Quotient
Calm in the Face of Chaos
Choosing a Supplier: Practical Tips Based on Real Life
Creating Effective Buyer-Supplier Partnerships
Customer Experience – Strategic Report Summary
Customers’ Biggest Problem with
Suppliers – Survey Results
Developing Effective Road Maps
Forecasting Without Numbers
How the Consulting Business has Changed
Key Elements of Successful Project Plans
Leadership During Uncertain Times
Managing Expectations: It’s Not About the Slogan
Managing Multi-Vendor Implementation Projects
Managing Project Managers
Measuring Customer Satisfaction and Loyalty
Net Promoter System®
New Options Demand New Skills
On the Business of Giving Advice
Ten Guidelines for Choosing a Supplier
The Biggest Challenge Facing Suppliers Today
The Impact of Analytics
The Quest for Creativity
The Supplier Service Gap
Tips for Better RFP Responses [Supplier Proposals]
Tips for Better RFPs
35+ years of industry experience:
35+ years of industry experience:
211 Ontario, 311 Halton, Acadia University, Alberta Contact Centre Association, Alberta Government, Alpha Insights, AON, ATB Financial, AVAYA, Bank of Canada, Bayshore Home Health, BDC, BELL Canada, Blue Mountain Resorts, BrantTel, CAA, Canada Post, Canadian Diabetes, Canadian Independent Telecommunications Association (CITA), CRA Canada
211 Ontario, 311 Halton, Acadia University, Alberta Contact Centre Association, Alberta Government, Alpha Insights, AON, ATB Financial, AVAYA, Bank of Canada, Bayshore Home Health, BDC, BELL Canada, Blue Mountain Resorts, BrantTel, CAA, Canada Post, Canadian Diabetes, Canadian Independent Telecommunications Association (CITA), CRA Canada Revenue Agency, CANON, Capital Health Alberta, City of Calgary, City of Mississauga, City of Toronto, Clarica/SunLife, Dalhousie University, CTCA, DATEX, Direct Energy, Durham Region, Fairmont Hotels & Resorts (FHRI), Federal Government of Canada, FedEx, FlashForwardICT, GO Transit/Metrolinx, GlaxoSmithKline (GSK), Gowlings, Great-West Life, GTAA, Halton Region, Hoffman-La Roche (ROCHE), HOOPP, Human Resources Development Canada, ICCM, ICMI, Industry Canada, IKO Industries, Imperial Tobacco, InsightaaaS, Ivanhoe Cambridge, Maple Leaf Foods/Schneiders, KDL, Keefer Management Inc., Kodak, KPMG, Law Society of Upper Canada, Loyalty One, Manitoba Public Insurance, Manulife, McCarthy Tetrault, Microsoft Canada, MITEL, Newfoundland & Labrador Hydro/Nalcor, Northbridge Insurance, The North West Company, Ontario College of Teachers, Ontario Government ministries, PANASONIC, Pizza Pizza, Purchasing Management Association of Canada (PMAC), PUROLATOR, Queen’s University, Questex Media Group, Royal Canadian Mint, Samuel Son & Co., Saint Elizabeth Health Care (SEHC), Saint Mary’s University, SaskTel, Seneca Queen, TELUS, Telemanagement Live, Thomas Cook, TransCanada, TST Overland Express/Transforce, Travelex, Toronto District School Board (TDSB), UNITED WAY, Unity Telecom, Via Rail, York Region.
Access to North America’s key suppliers, industry analysts, and advisers.
“Henry not only understands business information and communications better than anyone else I’ve ever worked with, he has a unique ability to put that knowledge to work for clients. He makes his knowledge accessible to others, and he demonstrates in clear practical t
Access to North America’s key suppliers, industry analysts, and advisers.
“Henry not only understands business information and communications better than anyone else I’ve ever worked with, he has a unique ability to put that knowledge to work for clients. He makes his knowledge accessible to others, and he demonstrates in clear practical terms what’s needed to succeed in this highly-competitive field. In my many years working with him, he consistently delivered measurable results — rare skills in this fast-changing industry.” – Ian Angus (retired Chairman), Angus Dortmans Associates Inc.
"I've known Henry a long time, and when I need to dig a little deeper for Canadian research, he's always my go-to guy. He knows all the right people, and has the big picture perspective to know whether something new will be successful or not in this market." – Jon Arnold, Industry Analyst
"I am delighted to recommend Henry Dortmans. He is a responsive individual that you can rely on. Henry has strong insights into the industry and is an insightful person who possesses excellent business judgement. He is a hard working, ethical professional.” – John Cameron, former CEO, AVAYA
“Henry is an absolute pleasure to deal with. I have been working with him for quite some time and have contracted him to do consulting work for a number of companies. He is dedicated, knows the industry extremely well, provides value in every aspect and continually exceeds expectations!!!” Top qualities: Great Results, Personable, Good Value. – Norrie Davidson, CEO Third Octet and former CIO Travelex
“Henry has been helping clients cope with the complexity of Information and Communications Technology management for years. Speaking as a service provider I know he was effective because my clients would sometimes ask me questions directly raised in some of his “On the Line” publications. He made customers smarter and they kept the service providers (that’s me) on our toes. He helped improve the industry and raise the bar for everyone...If you deal with business technologies as a business person, he will help you." – Renato Discenza, former Senior Vice-President, Bell Canada
“Henry first helped the Region in its selection and deployment of a system which resulted in perpetual savings in the hundreds of thousands of dollars. Later, Henry & his team were brought in to assist the Region with two major projects. If you are looking at a major overhaul or new implementation, you would do well to discuss things first with Henry.” Top qualities: Great Results, Personable, Expert.” - Dan Dzikewicz, Manager, Region of Durham
“I have been a faithful reader of Henry Dortmans’ “On the Line” column for more than a decade. I’d have to say that it’s the only industry column that I have followed for such an extended length of time – and for good reason. As a writer, Henry is engaging and informative. Drawing on his strong background in business technology and contact center management, his content is always intelligent, witty and thought-provoking. I look forward to each issue – and can highly recommend subscribing!” - Susan Hash, Editor, Contact Center Pipeline
"I have worked with Henry Dortmans for many years and he is one of the most professional, knowledgeable, and well spoken consultants in the industry. As a Consultant Program Manager at Nortel and Avaya, I always asked Henry to be on our Advisory Board because he has the knowledge and unique ability to help executives understand the industry from a customer's point of view. Henry is also incredibly nice and personable, and a pleasure to work with." - Scott Nagel, Digital Marketing Director
“I highly recommend On the Line. I started to read it back when it was a column in Telemanagement and have read it ever since. The content is current, based on fact, and based on honest experiences of someone who has been in the industry for a long time. The kind of industry knowledge that Henry has can only come from experience. He willingly shares that experience and always manages to do it with a great sense of humor. The industry would not be the same without it.” - Betty Hodkinson, Hodkinson Associates
“I have known Henry since I joined the CTCA. During Henry’s tenure as president I was a member of the board. As president, he was thorough and very organized, and he made it a pleasure to be part of the group. Over the years I have attended various conferences and events organized by Henry. These have always been topical and enjoyable to attend. Henry has always been able to summarize in writing the key issues. His On the Line column is a wonderful example of combining wit and insight into the issues we face.” - Linda Hunter, Senior Consultant
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