ADVISORY SERVICES, PRESENTATIONS, ARTICLES

35+ years of industry experience:

• Angus Dortmans Associates, TSB International, KPMG, General Foods, Bell Canada
• co-founder and past-president of the CTCA - Canadian Telecommunications Consultants Association − now SCTC (merged with U.S. association)
• program leader and chair of many industry conferences in Canada and the U.S.
• host, speaker, and/or moderator of events for a variety of industry suppliers, customers, associations.

211 Ontario, 311 Halton, Acadia University, Alberta Contact Centre Association, Alberta Government, Alpha Insights, AON, ATB Financial, AVAYA, Bank of Canada, Bayshore Home Health, BDC, BELL Canada, Blue Mountain Resorts, BrantTel, CAA, Canada Post, Canadian Diabetes, Canadian Independent Telecommunications Association (CITA), CRA Canada Revenue Agency, CANON, Capital Health Alberta, City of Calgary, City of Mississauga, City of Toronto, Clarica/SunLife, Dalhousie University, CTCA, DATEX, Direct Energy, Durham Region, Fairmont Hotels & Resorts (FHRI), Federal Government of Canada, FedEx, FlashForwardICT, GO Transit/Metrolinx, GlaxoSmithKline (GSK), Gowlings, Great-West Life, GTAA, Halton Region, Hoffman-La Roche (ROCHE), HOOPP, Human Resources Development Canada, ICCM, ICMI, Industry Canada, IKO Industries, Imperial Tobacco, InsightaaaS, Ivanhoe Cambridge, Maple Leaf Foods/Schneiders, KDL, Keefer Management Inc., Kodak, KPMG, Law Society of Upper Canada, Loyalty One, Manitoba Public Insurance, Manulife, McCarthy Tetrault, Microsoft Canada, MITEL, Newfoundland & Labrador Hydro/Nalcor, Northbridge Insurance, The North West Company, Ontario College of Teachers, Ontario Government ministries, PANASONIC, Pizza Pizza, Purchasing Management Association of Canada (PMAC), PUROLATOR, Queen’s University, Questex Media Group, Royal Canadian Mint, Samuel Son & Co., Saint Elizabeth Health Care (SEHC), Saint Mary’s University, SaskTel, Seneca Queen, TELUS, Telemanagement Live, Thomas Cook, TransCanada, TST Overland Express/Transforce, Travelex, Toronto District School Board (TDSB), UNITED WAY, Unity Telecom, Via Rail, York Region.

Access to North America’s key suppliers, industry analysts, and advisers.

“Henry not only understands business information and communications better than anyone else I’ve ever worked with, he has a unique ability to put that knowledge to work for clients. He makes his knowledge accessible to others, and he demonstrates in clear practical terms what’s needed to succeed in this highly-competitive field. In my many years working with him, he consistently delivered measurable results — rare skills in this fast-changing industry.” – Ian Angus (retired Chairman), Angus Dortmans Associates Inc.

"I've known Henry a long time, and when I need to dig a little deeper for Canadian research, he's always my go-to guy. He knows all the right people, and has the big picture perspective to know whether something new will be successful or not in this market." – Jon Arnold, Industry Analyst 

"I’ve had the privilege of working with Henry in many capacities over the years, including conference development, training delivery, consulting and writing projects. His wisdom, humor and down-to-earth approach add value to every team and initiative he’s been part of!" - Brad Cleveland, Author, Speaker, Senior Advisor, ICMI

"I am delighted to recommend Henry Dortmans. He is a responsive individual that you can rely on. Henry has strong insights into the industry and is an insightful person who possesses excellent business judgement. He is a hard working, ethical professional.” – John Cameron, former CEO, AVAYA

“Henry is an absolute pleasure to deal with. I have been working with him for quite some time and have contracted him to do consulting work for a number of companies. He is dedicated, knows the industry extremely well, provides value in every aspect and continually exceeds expectations!!!” Top qualities: Great Results, Personable, Good Value. – Norrie Davidson, CEO Third Octet and former CIO Travelex

“Henry has been helping clients cope with the complexity of Information and Communications Technology management for years. Speaking as a service provider I know he was effective because my clients would sometimes ask me questions directly raised in some of his “On the Line” publications. He made customers smarter and they kept the service providers (that’s me) on our toes. He helped improve the industry and raise the bar for everyone...If you deal with business technologies as a business person, he will help you." – Renato Discenza, former Senior Vice-President, Bell Canada

"I've used HenryDortmansAssociates several times and each time they bring a team of very knowledgeable individuals delivering both strategic and operational consulting expertise around IT and telephony applications." - Joe Pedota, former Director IT, Northbridge

“Henry first helped the Region in its selection and deployment of a system which resulted in perpetual savings in the hundreds of thousands of dollars. Later, Henry & his team were brought in to assist the Region with two major projects. If you are looking at a major overhaul or new implementation, you would do well to discuss things first with Henry.” Top qualities: Great Results, Personable, Expert.” - Dan Dzikewicz, Manager, Region of Durham

“I have been a faithful reader of Henry Dortmans’ “On the Line” column for more than a decade. I’d have to say that it’s the only industry column that I have followed for such an extended length of time – and for good reason. As a writer, Henry is engaging and informative. Drawing on his strong background in business technology and contact center management, his content is always intelligent, witty and thought-provoking. I look forward to each issue – and can highly recommend subscribing!” - Susan Hash, Editor, Contact Center Pipeline

"I have worked with Henry Dortmans for many years and he is one of the most professional, knowledgeable, and well spoken consultants in the industry. As a Consultant Program Manager at Nortel and Avaya, I always asked Henry to be on our Advisory Board because he has the knowledge and unique ability to help executives understand the industry from a customer's point of view. Henry is also incredibly nice and personable, and a pleasure to work with." - Scott Nagel, Digital Marketing Director

“I highly recommend On the Line. I started to read it back when it was a column in Telemanagement and have read it ever since. The content is current, based on fact, and based on honest experiences of someone who has been in the industry for a long time. The kind of industry knowledge that Henry has can only come from experience. He willingly shares that experience and always manages to do it with a great sense of humor. The industry would not be the same without it.” - Betty Hodkinson, Hodkinson Associates

“I have known Henry since I joined the CTCA. During Henry’s tenure as president I was a member of the board. As president, he was thorough and very organized, and he made it a pleasure to be part of the group. Over the years I have attended various conferences and events organized by Henry. These have always been topical and enjoyable to attend. Henry has always been able to summarize in writing the key issues. His On the Line column is a wonderful example of combining wit and insight into the issues we face.” - Linda Hunter, Senior Consultant